Livnco Return Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return policy carefully before initiating a return.

Return Timeframe

  • Returns must be requested within 30 days of the shipment date.

  • Requests submitted after 30 days will not be accepted.

How to Initiate a Return

To start a return, please follow the steps below:

  1. Contact Us
    Email us at info@livnco.com to request a return authorization.
    Please include:

    • Order number

    • Item(s) you wish to return

    • Reason for return

  2. Wait for Approval
    Once your return request is reviewed and approved, we will provide return instructions.
    Items returned without prior authorization will not be accepted.

  3. Ship the Item Back
    Please pack the item securely in its original packaging, including all tags, accessories, and proof of purchase, and ship it according to the instructions provided.

Return Eligibility

To qualify for a return:

  • Items must be unused, unwashed, and in original condition

  • Original tags and packaging must be intact

  • Proof of purchase is required

Please note:

  • Clearance items, sale items, and shipping fees are non-refundable

  • Gift cards are non-returnable

Restocking Fee (Customer-Initiated Returns)

If the return is due to customer reasons, including but not limited to:

  • Change of mind

  • Color or style not as expected

  • Incorrect item ordered

The following conditions apply:

  • A 25% restocking fee will be deducted from the item’s purchase price

  • Return shipping costs are the customer’s responsibility

Seller-Responsibility Returns (Damaged, Defective, or Incorrect Items)

Please inspect your order upon delivery. If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect (wrong item shipped)

Please contact us at info@livnco.com within 7 days of delivery, and include clear photos of the issue.

For seller-responsibility returns:

  • No restocking fee will be charged

  • Livnco will cover return shipping costs

  • We will arrange a replacement or full refund as appropriate

Non-Returnable Items

We do not accept returns for:

  • Clearance or final-sale items

  • Custom or personalized products

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

If you are unsure whether your item is eligible, please contact us before submitting a return request.

Exchanges

We do not process direct exchanges.
The fastest way to receive a replacement item is to:

  1. Return the original item (subject to return approval)

  2. Place a new order once the return is accepted

Refunds

  • Once your return is received and inspected, we will notify you of the approval status

  • Approved refunds will be issued to the original payment method within 10 business days

  • Please allow additional processing time from your bank or credit card provider

If more than 15 business days have passed since refund approval, please contact us at info@livnco.com.